Help Center

Every question you have, answered here.

Booking, payments, staff and more — the most common questions about SalonSync, in one place.

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Booking & Calendar

Questions about online booking, reminders and the calendar.

You create a booking link for your salon. Clients pick a service and a time from that link and book online 24/7; your calendar updates instantly.

Yes. An automatic confirmation and reminder goes out by email, SMS or WhatsApp for every appointment, so no-shows drop noticeably.

The shared calendar automatically blocks a second booking for the same staff member or time slot, so everyone sees the same schedule.

Cancelled slots are automatically offered to waiting clients, so empty chairs get filled again.

Yes. You can plan recurring appointments and group bookings in a single tap.

Yes. You can take an optional deposit on the services you choose to protect your valuable time slots.

Payments & Deposits

Questions about checkout, deposits and plans.

Take cash, card and bank transfer from one screen — tickets, product sales, tips and receipts included.

Yes. POS keeps working in offline mode and syncs when the connection returns.

You define an optional deposit on the services you choose; the deposit is collected at booking and the balance is paid at the service.

No. SalonSync runs on a flat monthly fee and takes 0% commission on bookings; your revenue stays yours.

Yes. The free plan is free forever and does not require a credit card.

Yes. You can switch between the Free, Starter, Professional and Enterprise plans whenever you like; your data is preserved as-is.

Staff & Commission

Questions about calendars, shifts and commission.

Yes. Every staff member has their own bookable calendar; shifts and hours are planned separately.

Yes. Staff commission and bonuses are calculated automatically from revenue and appointments; payroll tracking is included too.

Yes. Every employee sees their own calendar and appointments in the panel.

Yes. You can plan staff shifts and working hours right on the calendar.

Yes. You can define a separate commission or bonus rate for each staff member.

Yes. You can try out staff commission rates in advance with the free commission calculator on our website.

Inventory & POS

Questions about product tracking and checkout.

Add products and consumables and see stock levels drop automatically with sales and usage, all in one panel.

Yes. You get a low-stock alert for products that reach a critical level, so you never run out.

Yes. A sold product appears on the ticket and receipt and is deducted from stock automatically.

Yes. Supplier management lets you track orders and suppliers in one place.

No. SalonSync is web-based; you run your checkout from a computer or tablet.

Yes. Sales and usage are tracked together, so you see how much of each product was used.

Account & Settings

Questions about signup, plans and account settings.

Sign up for free without a credit card, set up your salon and take your first online booking within minutes.

Basic setup takes minutes; add your services and staff and take your first online booking in under 10 minutes.

Yes. You can cancel your subscription at any moment; there are no hidden fees or lock-in.

Yes, on the Enterprise plan you can connect your own custom domain and make your booking page fully on-brand.

The Enterprise plan includes 500 SMS per month; you can add credits for extra SMS.

Yes. Your data is stored securely; our data protection notice and policies are in place, and your data belongs to you.

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