Terms of Use

SalonSync is a cloud-based, multi-tenant salon management software (SaaS) for hairdressers, barbershops, beauty centers, spas, and studios. The service covers functions such as online appointment management, POS/cash register operations, customer management, staff and commission tracking, SMS/e-mail reminders, and reporting. The scope of the service may vary according to the subscription plan you choose and features that may be added or changed over time.

In order to use the service, you must create an account. You are obliged to provide accurate, current, and complete information during registration. You are responsible for the confidentiality of your account credentials and for all activities carried out under your account. If you notice any unauthorized access or security breach, you must notify us immediately. Registrations may be activated automatically or by manual approval by our company, depending on our subscription structure.

You agree to use the service only for lawful purposes and in accordance with these terms. The following are prohibited:

• Using the service in a manner contrary to law, morality, or the rights of third parties;
• Attempting to gain unauthorized access to the system, circumventing security measures, or attempting to access the data of other tenants;
• Sending malware, excessive load, or automated requests that would harm the service;
• Collecting or processing the personal data of your customers in a manner contrary to applicable data protection legislation;
• Abusing the service's notification functions in order to send unsolicited (spam) bulk messages.

With respect to the personal data you enter into SalonSync regarding your own customers, you are the data controller; SalonSync is the data processor for this data. It is your responsibility to collect this data lawfully, to inform your customers as required, and to obtain the necessary consents. SalonSync processes this data only in order to provide the service and in accordance with your instructions.

The SalonSync software, brand, logo, interface design, and all related content belong to OXIO Solutions and are protected by intellectual property legislation. Within the scope of these terms, you are granted a limited, non-exclusive, and non-transferable right of use to use the service for the duration of your subscription. You do not have the right to copy, modify, reverse-engineer, or provide the software to third parties without permission. The rights over your own data that you enter into the system belong to you.

The fees for paid subscription plans are determined according to the plan you choose and may be billed in advance. Any trial period, if applicable, is limited to the duration specified in the conditions of the relevant plan, and at the end of the period a transition to a paid subscription may be made. You may cancel your subscription at any time; the cancellation takes effect at the end of the current billing period. Except in cases mandated by applicable consumer legislation, fees relating to the periods used are, as a rule, non-refundable.

We make reasonable efforts to ensure that the service operates without interruption and errors; however, we do not guarantee that the service will always be accessible. Temporary interruptions may occur in cases of planned maintenance, updates, issues originating from the infrastructure provider, or force majeure events beyond our control. As far as possible, planned maintenance is announced in advance and efforts are made to minimize the impact.

To the maximum extent permitted by applicable legislation, SalonSync and OXIO Solutions cannot be held liable for indirect, incidental, special, or consequential damages (including data loss, loss of profit, business interruption) arising from the use of or inability to use the service. Our total liability is, in any case, limited to the total amount you have paid us for the service in the twelve (12) months preceding the event giving rise to the claim. These limitations do not cover cases of liability arising from intent or gross negligence, or liability that cannot be limited by legislation.

In the event that you act contrary to these terms, misuse the service, or fail to fulfill your payment obligations, we may suspend or terminate your subscription. You may also terminate the contract by canceling your subscription at any time. In the event of termination, your access to your account ends; the export and deletion of your data is carried out within the framework of the retention periods specified in our Privacy Policy.

These Terms of Use are subject to the law of the Republic of Turkey, and the courts and enforcement offices of Turkey have jurisdiction over any disputes that may arise from these terms. We may update these terms from time to time; we announce significant changes through appropriate channels. Your continued use of the service after the changes take effect means that you accept the updated terms.

For questions regarding the Terms of Use, you may contact us at info@salonsync.cloud.